Keeping your personal information private is an essential part of Simply Clean Home Services’ commitment. Your personal information will not be disclosed to any third party without a written consent from you. SCHS will collect and store personal information about you such as: name, home address, email and telephone number. This information is recorded in a password protected electronic document.This information will be used for:
SCHS ensures discrepancy while in your household. Any personal items or papers found during a clean will be either overlooked or in the case of untidy papers, left alone to prevent lost papers.
Satisfaction Guaranteed: If we have not completed the work that has been discussed to your satisfaction, let us know within 24 hours and we will return to re-clean the room stated at no additional charge.
Protecting Your Home: Simply Clean Home Services values the trust you have instilled in me to welcome me into your home. I understand your home is a safe haven and valued part of your life. I take great care in ensuring your home, belongings and key are safe and secure.
Cancellation by Client: If for any reason you need to cancel a scheduled clean, it is required to give 48 hours’ notice. In that time we can reschedule you for another day, or wait until your next scheduled clean.
If for any reason you need to cancel your scheduled clean with less than 48 hours’ notice, a cancellation fee of 20% of your scheduled service will be issued to compensate for lost wages.
Cancellation by Cleaner: If for any reason a cleaner cannot make it to a scheduled clean, we will give 48 hours’ notice in order to reschedule your clean for another convenient date.